Privacy Notice

About Seymour Sign & Print Ltd.

Seymour Sign & Print Ltd are committed to protecting your privacy and confidentiality of all individuals and takes its responsibilities regarding the security of data very seriously. We abide by the rules of the General Data Protection Regulation (GDPR) upheld by the Information Commissioner Officer (ICO).

What information do we collect about you?

As part of our service we will only collect information from you that enables us to prepare your quotation and process your order, and will only contact you regarding your quotation or order.

As a minimum we collect, your First & Last name, an e-mail address and contact telephone number, we may also collect an address from you in order to fulfill your order. Where we are supplying and installing vehicle graphics, we also keep a record of the registration number of the vehicle.

When obtaining information from you we will do this by phone, email, post or face to face and will confirm the accuracy of the data collated. It is important that all the data we hold on you is accurate. Where you provide your personal data on our website it will be taken as a positive action that you would like us to contact you for the purpose as set out on our website.

Information from other sources

We may obtain information from other sources such as public records, if required. This is to enable us to verify who you are and validate the information provided.

How will we use this information?

We will only use your data in ways that you would reasonably expect us to. Below summarises how we use your data.

We will use the information you provide to us to prepare and store accurate quotations and order history. We will use the information provided to contact you about our quotation, communicate about your order, to follow up on any services provided, and should there be any future concerns over the safety or suitability of the products supplies.

Where your circumstances or personal information have changed we will update our records.

The data provided will also assist with processing future orders, our Management Information System, stores, organises and archives all the information on previous orders and quotations, including previous specifications, colour choices, materials, artwork, sizes and costings. This enables us to provide an efficient and consistent service for repeat orders.

The lawful basis on which we use this information

How we use your information (detailed above) we will do so using the lawful basis of contract. We have concluded that it is necessary to process and store the above information in order to carryout out our business, and form the necessary contract.

Who will it be shared with?

Where required we will forward only the essential information to a third party. Such situations that arise requiring the sharing of your information include, sharing of personal information and address details for the purpose of delivery by a third party. On occasions we may choose to use a 3rd party contractor to assist with production and installation, and will share only the minimum amount of information for a third party to

What we will do to ensure the security of personal information

We will not share any of the information you provide to third parties for marketing purposes or store any of your information outside of the European Economic Area. The information you provide will be held securely by us regardless of whether the information is in electronic or physical format.

Marketing

Where we need your consent we will ask for this separately. We do not use pre-ticked boxes or make assumptions that you have given your consent. Your consent must be freely given by positively opting in or making a clear affirmative action that you are giving your consent. We will do our very best to ensure you know exactly what you are consenting to and remind you that you may withdraw your consent at anytime by contacting us by email or phone. Where consent is obtained a record of this will be made confirming what you have consented to, the time and date and how consent was obtained.

What are your rights?

You have the right to:

ü Be informed about how we use, share and store your personal information;

ü Request access to the personal data we hold on you (also known as a Subject Access Request (SAR)). Where a SAR is requested we will respond promptly and within one month from the date we receive the request;

ü Request your personal data is amended if inaccurate or incomplete;

ü Request your personal data is erased where there is no compelling reason for its continued processing and we don’t have a legitimate interest to retain it;

ü Request that the processing of your data is restricted;

ü The right to object to your personal data being processed;

ü Rights in relation to automated decision making and profiling.

Where the processing of your data is based on your consent, you have the right to withdraw this consent at anytime by contacting us by phone or email. We do not use automated decision making or profiling systems.

Right to complain

We hope that the service you receive from us is to the high standard you would expect. If at any point you are unhappy with the way we have used your data then please notify either David or Paul Hammond by either email, post or phone below.

If you remain concerned about the way we collect or use your personal data you can raise your concern with the Information Commissions Office (ICO) on 0303 123 1113. For further details you may visit the ICO website www.ico.org.uk

Changes to the information

We regularly review and, where necessary update our Privacy Notice. If we plan to use personal data for a new purpose our Privacy Notice will be updated and you will be notified.

How to contact us

If you wish to contact us about the above or any other matter then please contact us at:

Paul & David Hammond
Directors
Seymour Sign & Print Ltd
Unit 12a-14 The Cobden Centre,
Vere Street,
Salford,
M50 2PQ